1.1 The contract becomes effective once an invoice has been issued and the applicable deposit (see Clause 2.2) has been received by Ola Africa Travel (Pty) Ltd (“the Company”).
1.2 All bookings and services are governed by the laws of the Republic of South Africa.
1.3 Any person making a reservation confirms that they are authorized to accept these terms and conditions on behalf of all participants listed in the booking.
2.1 Provisional bookings may be held for up to 4 days (including weekends and public holidays). To secure your reservation, the required deposit must be received within this time.
2.2 Deposit Policy
To confirm a booking, the following deposits are required based on the time before travel:
91 – 365 days before departure: 20% deposit within 14 days of confirmation.
46 – 90 days before departure: 40% deposit within 7 days of confirmation.
0 – 45 days before departure: 100% payment required immediately to secure all arrangements.
Some suppliers may require higher deposits or full prepayment; clients will be notified in advance.
2.3 Once payment has been made, proof of payment must be sent via email to info@olaafricatravel.com.
2.4 Upon receipt of payment, a final invoice and booking confirmation will be sent to the client.
2.5 If full payment is not received 45 days before departure, the Company reserves the right to cancel the reservation and retain any payments received.
Payment can be made by bank transfer or credit card (a 5% processing fee applies to card payments).
Bank Details:
Bank: Standard Bank of South Africa
Branch: Thibault Square, Cape Town 8001
Account Name: Sony And Sons (Pty) Ltd
Account Number: 10225246749
SWIFT Code: SBZAZAJJ
All bank charges are the responsibility of the client.
4.1 All cancellations must be made in writing to info@olaafricatravel.com.
4.2 The following cancellation fees apply based on the notice period prior to departure:
91 – 365 days before departure: 20% of total booking cost.
46 – 90 days before departure: 40% of total booking cost.
0 – 45 days before departure: 100% of total booking cost.
Certain suppliers may impose stricter cancellation terms, which will apply in such cases.
4.3 No refunds will be provided for unused services, including accommodation, meals, activities, or transfers, if cancelled or not utilized for any reason.
4.4 The notice period is calculated from the date written notice is received until the scheduled start of travel.
If a booking change is requested, the Company will make every effort to accommodate it. If the change results in additional costs, such as supplier penalties or seasonal rate differences, these will be charged to the client. Changes to later dates may be treated as cancellations per Clause 4.2.
6.1 The Company reserves the right to adjust tour prices prior to departure in response to factors beyond its control, including but not limited to:
Increases in fuel costs or taxes
Supplier rate adjustments
Currency exchange fluctuations
New government levies or regulations
6.2 Any such price adjustment will be communicated in writing. If the revised price is not accepted, the client may cancel and request a refund per Clause 4.2.
While every effort is made to operate as planned, the Company reserves the right to alter routes, itineraries, or accommodation when circumstances beyond its control make such changes necessary.
If a substitution of lower value occurs, a refund of the difference will be provided. If the alternative results in a higher cost, the client will be given the choice to accept the change or cancel with a refund per Clause 4.2.
8.1 The Company, its employees, and agents act only as agents for the suppliers providing accommodation, transportation, meals, and other services.
8.2 The Company shall not be held liable for any loss, injury, damage, delay, or inconvenience caused by acts of God, weather, war, strikes, government restrictions, or third-party negligence.
8.3 The Company reserves the right to cancel or modify any part of the trip at its discretion for safety or operational reasons.
8.4 The Company may refuse service or terminate participation of any client whose conduct is deemed unsafe, illegal, or disruptive — without refund.
9.1 Clients are responsible for obtaining comprehensive travel insurance covering trip cancellation, medical expenses, lost baggage, and personal liability.
9.2 Clients must ensure that passports, visas, vaccinations, and travel documents are valid and up to date. The Company cannot be held liable for denied entry due to incomplete documentation.
9.3 It is the client’s responsibility to inform the Company of any medical conditions, dietary needs, or mobility restrictions at the time of booking.
10.1 Clients should be in reasonable health to participate in the chosen itinerary.
10.2 Consult a medical professional for anti-malarial precautions and required vaccinations before travel.
10.3 The Company and its suppliers cannot be held responsible for any illness, injury, or loss incurred while on tour.
11.1 Luggage on safari or small aircraft transfers is restricted to one soft bag (max 20kg) per person, including hand luggage and camera gear.
11.2 The Company is not responsible for loss, damage, or dust contamination of baggage or personal effects.
12.1 When arranging air charters or car hire, the Company acts as an agent only. The contract exists between the client and the relevant service provider.
12.2 Charter flights are usually operated in small aircraft with a 20kg soft-bag limit. Safety regulations prohibit overloading.
All legal matters or disputes arising from these Terms and Conditions shall fall under the exclusive jurisdiction of the courts of South Africa.
